Description

You will implement and maintain ServiceNow CMDB structures, including classes, attributes, and relationships aligned to CSDM.

This role is remote.

Responsibilities

• Drive CMDB data quality improvements by defining validation rules, reconciliation approaches, and governance processes.
• Support discovery and integration patterns to keep configuration data current and consistent across systems.
• Configure and troubleshoot CSDM-related mappings to ensure services, dependencies, and impact analysis are accurate.
• Partner with ITSM teams to align CMDB usage with IT service management processes and reporting needs.
• Maintain configuration management database design, data modeling, and relationship management.

Required Skills

• 5+ years of relevant experience in ServiceNow CMDB/CSDM or ITSM configuration management.
• ServiceNow CMDB configuration and administration.
• CMDB design, data modeling, and relationship management.
• CSDM mapping and implementation.
• ITSM-aligned configuration and service mapping practices for accurate dependency and impact visibility.
• ServiceNow platform knowledge.
• ITIL frameworks.

Preferred Skills

• CSM experience.
• Server Management knowledge.

Key Skills

Education

Any Graduate