Description

You will design, configure, and build solutions within the ServiceNow platform, with a primary focus on CMDB and CSDM enhancements.

This role is remote.

Responsibilities

• Design, develop, and implement CMDB and CSDM solutions on the ServiceNow platform.
• Customize ServiceNow applications to automate and streamline organizational processes.
• Build and maintain integrations between ServiceNow and other internal applications.
• Troubleshoot platform issues and ensure adherence to architecture and design standards.
• Evaluate emerging ServiceNow features to support strategic ITSM and SPM efforts.

Required Skills

• Hands-on experience with discovery patterns, service maps, CMDB 360, cloud discovery, and Service Graph Connector.
• Operational understanding of the ServiceNow Common Service Data Model (CSDM).
• Proficiency in JavaScript scripting.
• Experience with event management and Agent Client Connector (ACC).
• Strong knowledge of ITIL framework, SPM, and ITSM standards.
• Bachelor's degree in Computer Science or related field with 3+ years of ServiceNow development experience, or 7+ years of equivalent IT and Service Management experience.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow development, troubleshooting, and platform operational experience.

Preferred Skills

• ITIL Foundations in Service Management certification.

Key Skills

Education

Any Graduate