Description

We are seeking a ServiceNow professional to manage and improve our enterprise CMDB, with a strong focus on Oracle Cloud Infrastructure inventory integration and cloud asset discovery. The role also supports ITSM product ownership, cybersecurity governance, and compliance activities.

Primary Responsibilities

- Administer and maintain the ServiceNow CMDB and related ITSM capabilities.

- Improve CMDB ingestion, reconciliation, completeness, accuracy, and overall health.

- Integrate OCI inventory with the ServiceNow CMDB using Service Graph Connectors, APIs, and discovery patterns.

- Configure OCI credentials, service accounts, compartments, logical data centers, and discovery schedules.

- Validate the discovery of OCI compute instances, virtual cloud networks, storage, databases, tags, and other cloud configuration items.

- Implement automated discovery across OCI, AWS, Azure, GCP, VMware, and on-premises environments.

- Use Agent Client Collector and other discovery tools to identify and reconcile IT assets.

- Establish mandatory CMDB attributes, data standards, validation rules, and lifecycle controls.

- Identify shadow IT and ensure discovered assets are properly cataloged, governed, and secured.

- Produce CMDB health, data-quality, compliance, and asset-risk reports.

- Document CMDB data models, discovery processes, integrations, and remediation procedures.

 Supporting Responsibilities

- Develop Rally user stories, requirements, and acceptance criteria for ServiceNow improvements.

- Participate in backlog grooming, sprint planning, testing, deployments, and stakeholder reviews.

- Support ITIL, NIST, cybersecurity, audit, and financial sector compliance requirements.

- Create operational documentation, knowledge articles, and user training materials.

 Qualifications

- 5+ years of experience with ServiceNow administration, CMDB, ITSM, ITOM, ITAM, or Discovery.

- Hands-on experience or strong familiarity with Service Graph Connectors and cloud discovery.

- Working knowledge of OCI tenancies, compartments, compute, networks, block and object storage, databases, tagging, credentials, and APIs.

- Understanding CMDB modeling, reconciliation, data governance, and IT asset lifecycle management.

- Familiarity with AWS, Azure, GCP, VMware, and agent-based discovery is beneficial.

- Experience with Rally, Excel, Python, or similar analytical tools.

- ServiceNow certification is preferred.

- Strong analytical, documentation, communication, and problem-solving skills

Key Skills

Education

Any Graduate