Description

Lead ServiceNow CMDB and ITOM implementations, ensuring data integrity and governance.

This role is on-site.

Responsibilities

• Design and implement CMDB, ITOM Visibility, ACC, HAM, and SAM solutions.
• Define CI identification, normalization, reconciliation, and inventory governance strategies.
• Establish asset lifecycle controls and data quality frameworks.
• Manage third-party integrations and reporting requirements.
• Lead client meetings and ceremonies, ensuring clear stakeholder communication.

Required Skills

• 7+ years of experience with ServiceNow CMDB, ITOM, SAM, and HAM.
• Proven track record in implementation and consulting for CMDB visibility and reconciliation.
• Strong understanding of CI normalization and inventory governance.
• Experience designing integrations for asset management and ITOM modules.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Excellent verbal and written communication skills.
• Ability to lead client interactions and manage stakeholder expectations.

Key Skills

Education

Bachelor's degree