Description

You own the definition and maintenance of the CMDB strategy, roadmap, and standards.

Responsibilities

• Establish the CMDB governance framework, policies, and processes.
• Drive data quality initiatives, ensuring completeness, correctness, uniqueness, and compliance.
• Oversee the creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.
• Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.
• Lead a team of CMDB analysts, data quality specialists, and pattern developers.

Required Skills

• 5+ years of extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.
• Expertise in CI classification, identification patterns, and reconciliation logic.
• Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.
• Proven leadership experience managing CMDB or ServiceNow teams.
• Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to work across multi-instance or multi-region ServiceNow environments.

Key Skills

Education

Any Gradute