Description

Manage the ServiceNow CMDB and ITOM ecosystem as the primary Subject Matter Expert.

Responsibilities

• Ensure discovery applications function correctly to integrate data for new Assets and Configuration Items (CIs).
• Maintain proper relationships within Configuration Models and support SACM processes.
• Drive CMDB governance, process objectives, and scheduled audits to ensure data accuracy.
• Identify data discrepancies and collaborate with Change Managers to ensure timely CI updates.
• Manage data migration and tool integration related to Discovery and Service Mapping.

Required Skills

• 8 to 10 years of relevant experience in ServiceNow environments.
• Deep expertise in ServiceNow ITOM, specifically Discovery and Service Mapping.
• Strong proficiency in CMDB management and Configuration Management processes.
• Experience with CSDM and SACM frameworks.
• Proven ability to manage data migrations and tool integrations.
• Bachelor's Degree or equivalent graduate level education.

Preferred Skills

• Ability to mentor staff and lead technical deliverables.
• Excellent written, verbal, and presentation skills for stakeholder management.

Key Skills

Education

Any Graduate