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Q1 Technologies  Inc Logo
ServiceNow CMDB SME

Q1 Technologies Inc

 

Yorkville, IL 60560, USA

Posted On: 4 days ago
Experience: 8-10 years
Availability: Onsite
Openings: 1
Category: ServiceNOW
Tenure: No Preference/Any
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Description

Manage the ServiceNow CMDB and ITOM ecosystem as the primary Subject Matter Expert.

This role is on-site.

Responsibilities

  • Ensure discovery applications function correctly to integrate data for new Assets and Configuration Items (CIs).
  • Maintain proper relationships within Configuration Models and support SACM processes.
  • Drive CMDB governance, process objectives, and scheduled audits to ensure data accuracy.
  • Identify data discrepancies and collaborate with Change Managers to ensure timely CI updates.
  • Manage data migration and tool integration related to Discovery and Service Mapping.

Required Skills

  • 8 to 10 years of relevant experience in ServiceNow environments.
  • Deep expertise in ServiceNow ITOM, specifically Discovery and Service Mapping.
  • Strong proficiency in CMDB management and Configuration Management processes.
  • Experience with CSDM and SACM frameworks.
  • Proven ability to manage data migrations and tool integrations.
  • Bachelor's Degree or equivalent graduate level education.

Preferred Skills

  • Ability to mentor staff and lead technical deliverables.
  • Excellent written, verbal, and presentation skills for stakeholder management.

Education

Any Graduate

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