Description

Key Skills: ITSM, Governance Risk and Compliance (GRC), ServiceNow, ITOM, Infrastructure Architecture, ECSA, ITSM, CMDB, Service Now architecture

Roles & Responsibilities:

• Define ServiceNow architecture and solution strategy aligned with business and IT objectives.
• Design scalable, secure, and high-performing ServiceNow solutions across ITSM, HRSD, GRC, ITOM, and custom applications.
• Develop technical roadmaps, integration strategies, and implementation blueprints.
• Design and maintain ServiceNow data models, workflows, business rules, and custom configurations.
• Act as the primary technical point of contact for ServiceNow architecture and solution design decisions.
• Conduct workshops, discovery sessions, and design reviews with business and technical stakeholders.
• Drive best practices and governance standards for ServiceNow implementation and development.
• Collaborate with infrastructure, security, and application teams for end-to-end platform integration.
• Support ServiceNow platform upgrades, enhancements, and performance optimization initiatives.
• Provide technical guidance and mentorship to developers and administrators.
• Ensure compliance with enterprise security, risk, and regulatory standards.

Experience Required:

• 4 - 8 years of experience working on ServiceNow platform development, implementation, or consulting.
• Strong hands-on experience in ITSM modules including Incident, Problem, Change, and Service Catalog.
• Experience working with GRC and ITOM modules is highly preferred.
• Experience in ServiceNow integrations using REST, SOAP, or middleware tools.
• Exposure to ServiceNow platform customization including workflows, scripting, and UI configuration.
• Experience working in enterprise infrastructure or IT service management environments.
• Knowledge of infrastructure architecture and enterprise system integration concepts is preferred.
• Strong stakeholder communication and solution consulting experience.

Education: Any Graduation

Key Skills

Education

Any Graduate