Description

You will define ServiceNow architecture and solution strategy aligned with business and IT objectives. You design scalable, secure solutions across ITSM, HRSD, GRC, ITOM, and custom applications.

Responsibilities

• Develop technical roadmaps, integration strategies, and implementation blueprints.
• Design and maintain data models, workflows, business rules, and custom configurations.
• Conduct workshops, discovery sessions, and design reviews with stakeholders.
• Drive best practices and governance standards for implementation and development.
• Support platform upgrades, enhancements, and performance optimization initiatives.

Required Skills

• 4-8 years of experience on ServiceNow platform development, implementation, or consulting.
• Hands-on experience in ITSM modules: Incident, Problem, Change, and Service Catalog.
• Strong knowledge of CMDB and Infrastructure Architecture.
• Experience with GRC and ITOM modules is highly preferred.
• Proficiency in ServiceNow integrations using REST, SOAP, or middleware tools.
• Experience in platform customization including workflows, scripting, and UI configuration.
• Ability to act as the primary technical point of contact for architecture decisions.
• Strong stakeholder communication and solution consulting skills.

Preferred Skills

• ECSA certification or equivalent ServiceNow architecture expertise.
• Knowledge of enterprise system integration concepts and infrastructure architecture.

Key Skills

Education

Any Graduate