Description

Design, implement, and optimize ServiceNow CMDB and CSDM solutions to improve IT service visibility and operational efficiency.

This role is on-site.

Responsibilities

• Lead the design, configuration, and rollout of ServiceNow CMDB and CSDM solutions aligned with enterprise architecture.
• Conduct discovery workshops with IT and business stakeholders to gather and document ServiceNow ITSM and ITOM requirements.
• Configure ServiceNow ITSM modules (Incident, Change, Problem, Request, Asset) and integrate them with CMDB.
• Implement ServiceNow Service Mapping and Discovery to ensure accurate service topology and dependency mapping.
• Drive CMDB data quality, governance, and lifecycle management, including CI lifecycle and reconciliation rules.

Required Skills

• 5–7 years of experience with ServiceNow ITSM and ITOM, specifically CMDB and Service Mapping.
• Strong hands-on expertise in ServiceNow CMDB configuration and CSDM implementation.
• Proven experience implementing ServiceNow Service Mapping and Discovery capabilities.
• Proficiency in ServiceNow scripting and customization (Business Rules, Client Scripts, UI Policies, Script Includes).
• Experience integrating ServiceNow with cloud platforms and enterprise systems via REST/SOAP APIs.
• Knowledge of CMDB data governance, identification rules, and reconciliation logic.
• Experience supporting ServiceNow implementations and post-production operations, including upgrades and migration.

Preferred Skills

• Ability to manage change control processes and update sets across environments up to Production.
• Strong stakeholder communication and requirement gathering skills in a client-facing consulting environment.

Key Skills

Education

Any Graduate