Description

• We are seeking a skilled ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform.
• You will be responsible for the end-to-end delivery of ITSM solutions, including sophisticated scripting, workflow automation, and third-party integrations.

Essential Job Functions:

• Core Development & Administration: Design, configure, and maintain ServiceNow ITSM modules, including Incident, Problem, Change, Knowledge, and Service Catalog.
• Scripting & Automation: Develop and maintain client-side and server-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions) to automate business processes.
• Workflows & Orchestration: Build complex automation workflows using Flow Designer and Workflow Editor to streamline manual tasks.
• Integrations: Implement and support integrations with third-party systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Service Portal: Design and customize Service Portal pages and develop custom widgets using AngularJS, HTML, CSS, and JavaScript to improve end-user interaction.
• Platform Maintenance: Oversee system upgrades, patch management, and performance monitoring to ensure high availability and security.
• Requirement Gathering: Collaborate with stakeholders to translate business needs into technical specifications and maintain clear documentation.

Qualifications:

• Experience: 3–5 years of hands-on experience in ServiceNow development and administration.
• Technical Proficiency: Strong expertise in JavaScript, GlideScript, and web technologies (HTML, CSS, XML).
• ITSM Knowledge: Deep understanding of the ITIL framework and how it aligns with ServiceNow processes.
• Tools: Proficiency with Update Sets, Schema Map, Import Sets, and CMDB.
• Soft Skills: Excellent problem-solving abilities and communication skills for interacting with cross-functional teams.

Certifications

• Preferred - ServiceNow Certified System Administrator (CSA)
• Preferred - ServiceNow Certified Application Developer (CAD)
• ITIL v4 Foundation Certification

Key Skills

Education

Bachelor's degree