Description

What's the Job?

• Lead the full lifecycle implementation of ServiceNow CSDM at an enterprise scale, from initial design to production adoption.
• Remediate legacy or non-compliant CMDBs and transition them to a CSDM-aligned model.
• Operate within complex, multi-domain enterprise environments to ensure seamless integration and functionality.
• Align and integrate CSDM with ITSM, ITOM, Application Portfolio Management, and cloud/hybrid infrastructure models.
• Develop and maintain deep expertise in CMDB architecture, CSDM framework, CI lifecycle, and service mapping.

What's Needed?

• 7–10+ years of experience working with ServiceNow, with direct ownership of CSDM and CMDB strategy.
• Proven experience leading comprehensive CSDM implementations from design through to production.
• Deep, hands-on experience implementing ServiceNow CSDM at an enterprise level.
• Strong knowledge of CMDB architecture, class models, and the CSDM 3.x framework.
• Experience operating in complex, multi-domain enterprise environments with a focus on service mapping and discovery

Key Skills

Education

Any Graduate