Description

You will implement, configure, and maintain the ServiceNow Customer Service Management (CSM) module to meet business requirements.

None of the remote, hybrid, or on-site flags are set.

Responsibilities

• Implement and configure CSM using JavaScript, Flow Designer, and ServiceNow Studio.
• Integrate CSM with ITSM and third-party systems via REST/SOAP.
• Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs.
• Participate in technical design reviews, solution demos, and agile sprint planning.
• Perform unit testing and support UAT for new developments and enhancements.

Required Skills

• 6+ years of hands-on experience with the ServiceNow platform.
• Deep expertise in CSM implementation and ServiceNow architecture.
• Strong proficiency in JavaScript scripting.
• Experience with REST/SOAP integrations and external data sources.
• Working knowledge of CMDB, SLAs, and ServiceNow reporting/dashboards.
• Experience working within Agile or Scrum methodologies.
• Ability to troubleshoot and resolve technical issues within the CSM application.

Preferred Skills

• Experience with ServiceNow Studio and Flow Designer.

Key Skills

Education

Any Gradute