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ServiceNow CSM Developer
Hyderabad, Telangana, India
Posted On: 30+ days ago
Experience: 8+ years
Availability: Hybrid
Openings: 1
Category: ServiceNow CSM Developer
Tenure: Contract - Corp-to-Corp
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Description
You will build and customize ServiceNow CSM modules, focusing on Case Management, Agent Workspace, and Customer Portal.
Responsibilities
- Develop workflows, business rules, client/server scripts, UI policies, and automation within ServiceNow.
- Configure SLAs, notifications, ACLs, data models, service catalogs, and portal components.
- Build integrations using REST/SOAP and IntegrationHub.
- Support platform upgrades, testing, troubleshooting, and ongoing maintenance.
- Translate business requirements into technical solutions while adhering to platform best practices.
Required Skills
- 6–8 years of overall ServiceNow development experience with strong CSM expertise.
- Proficiency in JavaScript, Glide API, and Script Includes.
- Expertise in Flow Designer.
- Experience with Service Portal/UI Builder and system integrations.
- Strong understanding of CSM processes and ITIL frameworks.
- Experience with REST/SOAP integrations.
- Familiarity with IntegrationHub.
Education
Any Gradute
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