Description

You will design, develop, and implement customized ServiceNow solutions for SRE, SPM, HAM, and SAM modules.

This role is hybrid.

Responsibilities

• Collaborate with stakeholders to translate business requirements into technical ServiceNow solutions.
• Configure and customize applications, workflows, and modules following best practices.
• Support integration with ITSM and ITOM tools and manage system administration upgrades.
• Troubleshoot issues, minimize downtime, and maintain configuration documentation.
• Provide training and support to end users and administrators.

Required Skills

• 7+ years of experience in ServiceNow platform development and administration.
• Strong experience in ServiceNow scripting, including JavaScript, Jelly, and UI policies.
• Hands-on experience with REST/SOAP integrations and workflow automation.
• Practical knowledge of ITSM, ITOM, and IT asset management concepts.
• Experience with at least one module: HAM (Hardware Asset Management) or SAM (Software Asset Management).
• Familiarity with ServiceNow upgrade and patching processes.
• Ability to work effectively in Agile/Scrum teams.

Preferred Skills

• Solid understanding of software license models and hardware lifecycle management.
• Experience participating in continuous improvement initiatives for ITSM processes.

Key Skills

Education

Bachelor's degree