Description

You will build, configure, and implement ServiceNow solutions focusing on Customer Service Management and Order Management.

Responsibilities

• Develop and configure ServiceNow CSM and Order Management modules.
• Implement complex workflows, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Integrate ServiceNow with third-party tools using SOAP and REST APIs.
• Gather requirements from clients and manage solution design discussions.
• Migrate solutions to higher environments and maintain ServiceNow best practices.

Required Skills

• 6+ years of experience in ServiceNow design, development, and implementation.
• Proficiency in JavaScript, HTML, CSS, XML, JSON, and MySQL.
• Hands-on experience configuring CSM and Order Management modules.
• Experience with Service Portal and Content Management development.
• Familiarity with AJAX and web-based integration patterns.
• Knowledge of ServiceNow concepts like Service Request Management and Workflow.
• Experience with Flow Designer and Integration Hub.
• Ability to configure ACLs, Script Includes, and complex workflows.

Key Skills

Education

Bachelor's degree