Description

Build, configure, and implement ServiceNow solutions focused on Customer Service Management (CSM) and Order Management.

This role is hybrid.

Responsibilities

• Develop and configure ServiceNow CSM and Order Management modules.
• Implement complex workflows, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Integrate ServiceNow with third-party tools using SOAP and REST APIs.
• Gather requirements from clients and lead solution design discussions.
• Migrate solutions to higher environments while maintaining ServiceNow best practices.

Required Skills

• 6+ years of experience in ServiceNow design, development, and implementation.
• Hands-on experience configuring CSM and Order Management modules.
• Proficiency in JavaScript, HTML, CSS, XML, JSON, and MySQL.
• Experience with Service Portal and Content Management development.
• Familiarity with AJAX and web-based integration patterns.
• Experience with Flow Designer and Integration Hub.
• Ability to configure ACLs, Script Includes, and complex workflows.

Preferred Skills

• Knowledge of ServiceNow concepts like Service Request Management and Workflow.

Key Skills

Education

Bachelor's degree