Description

Design and develop ServiceNow Customer Service Management solutions, focusing on Case Management, Agent Workspace, and self-service portals.

This role is remote.

Responsibilities

• Develop and implement ServiceNow CSM modules, including Case Management and Agent Workspace.
• Build and maintain Service Catalogs and Self-Service Portals.
• Solve complex technical problems through analytical troubleshooting.
• Collaborate with team members to deliver integrated ServiceNow solutions.

Required Skills

• 7+ years of experience developing ServiceNow solutions.
• ServiceNow Customer Service Management Certification.
• Deep expertise in CSM Case Management and Agent Workspace.
• Proficiency in JavaScript.
• Experience with HTML and CSS.
• Strong background in web development technologies.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Bachelor's degree