Description

Lead the development and implementation of ServiceNow Customer Service Management solutions from Copper Canyon, TX.

Responsibilities

• Develop and configure ServiceNow CSM modules, including Case Management and Agent Workspace.
• Build and maintain Service Catalogs and Self-Service Portals.
• Solve complex technical issues through analytical problem-solving.
• Collaborate with team members to deliver integrated ServiceNow solutions.

Required Skills

• 7+ years of experience developing ServiceNow solutions.
• ServiceNow Customer Service Management Certification.
• Expertise in ServiceNow CSM modules: Case Management, Agent Workspace, Service Catalog, and Self-Service Portals.
• Proficiency in JavaScript.
• Strong knowledge of HTML and CSS.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven ability to work in collaborative team environments.

Key Skills

Education

Bachelor's degree