Description

You will manage the basic administration, configuration, and overall health of the ServiceNow platform.

Responsibilities

• Perform standard configuration including user administration, security, workflows, and data management.
• Build reports, gauges, homepages, and customize the Knowledge Base.
• Manage the ServiceNow release cycle and system upgrades occurring three times per year.
• Create and track Service Catalog requests, items, and approval workflows.
• Translate business requirements into technical requirements and facilitate the rollout of new modules.

Required Skills

• 5+ years of experience translating complex end-user requirements into code.
• 2+ years of experience with Web Technologies including XML, HTML, JavaScript, AJAX, CSS, and HTTP.
• 2+ years of experience with web applications, networks, protocols, and email (SMTP, POP3).
• 2+ years of experience with ITIL v3 methodologies.
• 2+ years of experience understanding enterprise IT architecture.
• 2+ years of experience with relational databases and database manipulation via a programming language.
• Proven ability in record keeping and time management.

Preferred Skills

• Experience with LDAP directories such as Active Directory, eDirectory, or OpenLDAP.
• Knowledge of Single Sign-on using SAML 1.1, SAML 2.0, or Digested Token.
• Proven ServiceNow implementation experience.

Key Skills

Education

Any Graduate