Description

You will manage the ServiceNow instance through fundamental administration, configuration, and system upgrades.

Responsibilities

• Configure forms, fields, applications, modules, and tables within the ServiceNow instance.
• Manage the ServiceNow release cycle and system upgrades occurring three times per year.
• Build reports, gauges, homepages, and Service Catalog items with associated workflows and approvals.
• Implement security through Access Control Rules (ACLs), global controls, and user administration.
• Develop custom scripting and third-party software integrations to meet business requirements.
• Use update sets to move customizations between instances and manage data imports.

Required Skills

• 2-5 years of experience in ServiceNow administration and configuration.
• Proficiency with web technologies including XML, HTML, JavaScript, AJAX, CSS, and HTTP.
• Working knowledge of relational databases and database manipulation via programming languages.
• Understanding of ITIL v3 methodologies and enterprise IT architecture.
• Experience with web applications, networks, protocols, and email (SMTP, POP3).
• Ability to translate business requirements into technical specifications.
• Experience managing patch and release management troubleshooting.

Preferred Skills

• Experience with LDAP directories such as Active Directory, eDirectory, or OpenLDAP.
• Knowledge of Single Sign-on using SAML 1.1, SAML 2.0, or Digested Token.
• Experience with Web Services integrations.

Key Skills

Education

Any Graduate