Description

•            Implement and configure ServiceNow AIOps, including:

o            Event Management

o            Health Log Analytics (HLA)

o            Agent client collector implementation and Metric Intelligence (MI)

o            Machine Learning–based anomaly detection

•            Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.

•            Design AIOps architecture, data flows, dashboards, and service health models.

•            Configure alert rules, correlation logic, noise reduction policies, and service impact models.

•            Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.

•            Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents

•            Collaborate with Cloud, DevOps, and ITSM teams to deliver end to end solutions.

•            Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.

•            Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.

•            Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.

•            Strong analytical and problem solving skills.

•            Excellent communication and client facing abilities.

•            ServiceNow certifications (CSA, CIS ITOM, CIS Discovery, CIS Event Management) good to have

Key Skills

Education

Bachelor's degree