Description

Key Responsibilities:
Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
Understand the uses and abilities of App Engine Studio (AES) within ServiceNow

Key Skills

Education

Any Graduate