Description

Key Responsibilities

Platform Development and Architecture

• Design, build, and deploy ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
• Configure and maintain Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Maintain CMDB accuracy, resolve duplicate records, and align configuration data with CSDM 4.0.
• Design and maintain bidirectional integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
• Integrate ServiceNow with tools such as SolarWinds, Splunk, Datadog, Jira, Azure DevOps, and PagerDuty.

Automation and Platform Governance

• Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce mean time to resolution.
• Manage update sets, application scope, and instance upgrades across DEV, TEST, and PROD.
• Follow established change management practices.
• Partner with infrastructure, security, and service desk teams to translate enterprise requirements into scalable technical solutions.

Required Qualifications

• 7+ years of hands-on software development experience.
• At least 5 years dedicated to ServiceNow development.
• Strong expertise across both ITSM and ITOM.
• Advanced proficiency in JavaScript ES6+, GlideScript, HTML/CSS, AngularJS, and XML/JSON.
• Hands-on expertise in Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
• Strong knowledge of relational database structures and SQL.
• Strong understanding of ITIL v3/v4 frameworks.

Preferred Qualifications

• Experience migrating legacy systems to ServiceNow ITSM/ITOM.
• Cloud discovery experience across AWS, Microsoft Azure, and GCP.
• Experience mapping containerized applications using Docker and Kubernetes.
• Knowledge of Agile/Scrum development methodologies

Key Skills

Education

Bachelor's degree