Description

Key Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
• Build and maintain custom applications using App Engine Studio and scoped applications.
• Develop server-side solutions using Script Includes, Business Rules, Scripted REST APIs, and GlideRecord.
• Configure Flow Designer, reusable actions, subflows, and automation workflows.
• Develop role-based user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Implement inbound and outbound integrations using REST APIs, IntegrationHub, JSON, and other integration patterns.
• Apply ACLs, role hierarchies, security controls, naming standards, and platform governance best practices.
• Troubleshoot production issues, optimize application performance, and support platform upgrades.
• Translate business requirements into scalable, secure, and upgrade-safe technical solutions.
• Participate in Agile ceremonies, sprint planning, backlog refinement, and change review processes.
• Review development work and ensure compliance with ServiceNow development and security standards.
• Create technical documentation, implementation guides, architectural documentation, and operational runbooks.
• Mentor developers and provide technical guidance on ServiceNow development standards and best practices.

Required Skills

• 5+ years of hands-on ServiceNow development experience in enterprise environments.
• 3+ years of experience building and supporting custom applications using App Engine Studio.
• Strong experience with Script Includes, Business Rules, Scripted REST APIs, and GlideRecord.
• Advanced knowledge of Flow Designer and ServiceNow automation capabilities.
• Experience with Configurable Workspace and UI Builder.
• Strong understanding of ACLs, roles, permissions, and ServiceNow security.
• Experience developing REST-based integrations and JSON data exchanges.
• Experience with ServiceNow platform governance, development standards, and upgrade-safe application design.
• Strong troubleshooting, analytical, documentation, and problem-solving skills.
• Experience working in Agile or sprint-based development environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL 4 Foundation or equivalent ITSM experience.
• Experience with Platform Analytics, indicators, breakdowns, and dashboards.
• Experience with IntegrationHub and advanced integration patterns.
• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
• Experience mentoring developers and providing technical leadership

Key Skills

Education

Bachelor's degree