Description

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs

• Advanced proficiency with GlideRecord, query optimization, and transactional logic

• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns

• Solid understanding of ACL design, role hierarchy, and access evaluation order

• Experience designing and supporting Configurable Workspace and UI Builder-based experiences

• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards

• Experience with REST-based integrations and data exchange using JSON

• Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required

• App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.

• Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

• Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.

• Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.

• Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.

• Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

Duties & Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments

• Partner with product owners and stakeholders to translate requirements into technical solutions

• Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility

• Review and approve development work to ensure adherence to platform standards and security requirements

• Support platform upgrades and resolve development-related issues introduced by new releases

• Contribute to platform documentation, architectural decisions, and operational runbooks

• Assist with troubleshooting production issues and implementing long-term corrective solutions

• Participate in change review and release governance processes

Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.

Required

3

Years

Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

Required

3

Years

Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.

Required

3

Years

Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health

Required

3

Years

Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams

Required

3

Years

Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

Required

3

Years

Key Skills

Education

Bachelor's degree