Description

You will develop, implement, and configure ServiceNow ITSM solutions to support enterprise workflows.

This role is on-site.

Responsibilities

• Implement and configure ITSM modules including Incident, Problem, Configuration, Change, and Knowledge Management.
• Extend the ServiceNow schema to build custom applications and leverage platform capabilities.
• Design complex workflows and write automated scripts to streamline processes.
• Manage platform security and logic through Business Rules, Access Control Rules, and Web Services.

Required Skills

• 9-10 years of professional experience.
• 5+ years of experience in ServiceNow ITSM development and implementation.
• Proficiency in Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management.
• Hands-on experience with ServiceNow scripting and Business Rules.
• Experience working with Web Services and Access Control Rules.
• Ability to use ServiceNow platform tools like Discovery and Orchestration.
• Degree in any field (Any Graduate).

Preferred Skills

• Experience with HR Service Delivery.
• Ability to perform API integrations within ServiceNow.
• ITIL or ServiceNow certifications.

Key Skills

Education

Any Graduate