Description

• Advanced Development and Customization: Lead the development and customization of ServiceNow applications.
• Complex Workflow Automation: Design and implement complex automated workflows and processes to enhance operational efficiency.
• Integration Management: Oversee the integration of ServiceNow with other enterprise systems using web services, APIs, and other integration tools.
• AI: Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower.
• Technical Leadership: Provide technical leadership and mentorship to junior developers.
• Troubleshooting and Optimization: Analyze and resolve advanced technical issues related to ServiceNow applications and integrations and optimize system performance.
• Documentation and Standards: Develop and maintain comprehensive technical documentation, including design specifications. Ensure adherence to coding standards and best practices.
• Stakeholder Collaboration: Collaborate with business stakeholders to gather requirements, provide technical guidance, and deliver tailored ServiceNow solutions.
• Performance Monitoring and Enhancement: Monitor system performance, identify areas for improvement, and implement performance enhancements.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field. A master's degree is a plus.
• Experience: Minimum of 5 years of experience in ServiceNow development with a focus on complex projects and integrations.
• Technical Skills: Proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, Transform Maps, Workflows, REST APIs, Integration Hub spokes etc.
• Working Experience with ITSM Pro products e.g., Virtual Agent, Predictive Intelligence and Performance Analytics.
• Experience contributing to end-to-end AI solution delivery, from build and configuration through testing and rollout.
• Certifications: ServiceNow Certified Application Developer and ServiceNow Certified Implementation Specialist certifications are required. Additional certifications in ITIL, ITSM, or related areas are highly desirable.
• Soft Skills: Strong analytical and problem-solving skills, excellent communication and leadership abilities, and a proactive approach to learning and development.

Preferred Skills:

• Experience with ServiceNow CMDB and Asset Management.
• Familiarity with Agile development methodologies and tools.
• Experience with ServiceNow workspaces including UI Builder.
• Experience with ServiceNow Now Assist products

Key Skills

Education

Bachelor's degree