Description

You will develop and maintain solutions within the ServiceNow platform.

Responsibilities

• Configure and customize ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge) and HRSD modules (HR Case Management, Employee Service Center, Knowledge, Lifecycle Events, Workflows).
• Build and optimize end-to-end workflows for both IT and HR functions, including Service Catalog items and record producers.
• Develop and support integrations with external systems like Active Directory and HRM systems (Workday/SAP SuccessFactors).
• Gather requirements from HR and IT teams, translating business needs into technical specifications and user stories.
• Manage platform maintenance, including upgrade support, regression testing, and troubleshooting performance issues.

Required Skills

• 6+ years of hands-on experience in ServiceNow ITSM and HRSD.
• Deep understanding of HRSD Case Management, Employee Center, and Knowledge configuration.
• Proficiency in JavaScript, Flow Designer, and platform automation techniques.
• Experience building and maintaining REST/SOAP integrations.
• Strong working knowledge of ITIL processes.
• Familiarity with systems such as Active Directory and SAP SuccessFactors.
• Excellent communication and stakeholder management skills.

Key Skills

Education

Any Gradute