Description

Key Responsibilities

• Design, develop, configure, and customize the ServiceNow platform.
• Develop and maintain applications using ServiceNow Studio.
• Customize forms, workflows, UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes.
• Configure Flow Designer, IntegrationHub, and Service Catalog.
• Develop and maintain ServiceNow REST/SOAP API integrations.
• Implement and support ITSM processes such as Incident, Problem, Change, Knowledge, and Request Management.
• Create reports, dashboards, and performance analytics.
• Troubleshoot platform issues and optimize application performance.
• Collaborate with business analysts, architects, QA teams, and stakeholders.
• Participate in ServiceNow upgrades, patching, and platform enhancements.
• Maintain technical documentation and follow development best practices.

Required Skills

• Strong experience with ServiceNow platform development.
• JavaScript, Glide API, GlideRecord, and ServiceNow scripting.
• Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions.
• Flow Designer and Workflow Editor.
• Service Catalog and Catalog Items.
• IntegrationHub.
• REST APIs and SOAP Web Services.
• Import Sets and Transform Maps.
• CMDB fundamentals.
• ACLs and Security Rules.
• Reports and Dashboards.
• Update Sets and Application Development.
• Git or source control knowledge is an added advantage

Key Skills

Education

Bachelor's degree