Description

Key Skills: ServiceNow, ITSM, ITBM, CMDB, Workflow Automation, Service Catalog, Incident Management, Change Management, Problem Management, ServiceNow Development

Roles & Responsibilities:

• Develop, configure, and customize ServiceNow applications and modules.
• Implement and support ITSM processes including Incident, Problem, Change, Request, and Service Catalog Management.
• Configure and enhance ITBM solutions to support business planning and project management requirements.
• Manage and maintain CMDB data, relationships, and configuration item accuracy.
• Develop workflows, business rules, client scripts, and automation solutions within ServiceNow.
• Support integrations between ServiceNow and other enterprise applications.
• Troubleshoot system issues and provide ongoing platform support.
• Participate in testing, deployment, and release management activities.
• Ensure platform performance, reliability, and adherence to best practices.
• Collaborate with business and technical teams to gather requirements and deliver solutions.

Experience Required:

• 5 - 12 years of experience in ServiceNow Development and Administration.
• Strong hands-on experience with ServiceNow ITSM implementation and customization.
• Experience working on ITBM modules and business process automation.
• Good understanding of CMDB concepts, configuration items, and dependency mapping.
• Experience developing workflows, forms, scripts, and ServiceNow customizations.
• Knowledge of Incident, Problem, Change, Request, and Service Catalog Management processes.
• Experience with ServiceNow integrations and platform enhancements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in enterprise IT operations and service management environments.
• ServiceNow certifications will be an added advantage.

Education: Any Graduation

Key Skills

Education

Any Graduate