Description

Your work profile

·       We are seeking an experienced ServiceNow ITSM /ITOM/CSM Developer with 6–9 years of hands-on experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should have strong expertise in configuring ITSM workflows, service catalog, integrations, automation using Flow Designer, and supporting enterprise-scale ServiceNow environments. 

Key skills required

• 5-8 years of hands-on experience with the ServiceNow Developer Platform.
• Education - UG & Above
• Gather, analyze, and translate business and technical requirements related to ITOM processey
• Configure, customize, and enhance ServiceNow ITOM modules, including:
• Discovery
• Service Mapping
• Event Management
• Cloud Management
• Operational Intelligence (as applicable)
• Design, configure, and maintain ServiceNow Discovery patterns for on‑prem, virtual, and cloud infrastructure
• Implement and support Service Mapping for business services, including dependency mapping and technical service modeling
• Configure Event Management rules, alerts, correlation policies, and integrations with monitoring tools
• Work on CMDB architecture, CI class modeling, relationships, normalization, and CMD Bhealth improvements
• Integrate ServiceNow with third‑party tools using REST APIs, MID Servers, and event connectors (monitoring, cloud, APM tools, etc.)

Key Skills

Education

Any Graduate