Description

Design, develop, and customize ServiceNow modules, primarily ITSM and CSM, while integrating Genesys Cloud CX to automate ticketing and call handling workflows.

This role is remote.

Responsibilities

• Build automation using REST APIs, webhooks, and event-based triggers within ServiceNow.
• Support omnichannel customer experiences across voice, chat, and email via CTI integrations.
• Collaborate with cross-functional teams on requirement gathering, implementation, and testing.
• Monitor and troubleshoot integrated workflows to maintain high availability.

Required Skills

• 4–6+ years of ServiceNow development experience.
• 2+ years of hands-on experience with Genesys Cloud CX.
• Strong knowledge of ServiceNow ITSM, CSM, and Flow Designer.
• Proficiency in JavaScript and automation workflows.
• Experience with REST and SOAP APIs.
• Experience working with CTI integrations between ServiceNow and contact center platforms.
• Any Graduate degree.

Preferred Skills

• ServiceNow Certified System Administrator or Implementation Specialist.
• Experience in customer support or contact center operations.
• Familiarity with other ITSM tools or contact center platforms.

Key Skills

Education

Any Gradute