Description

Key Responsibilities 

• Design, develop, test, and maintain ServiceNow applications, workflows, and custom modules supporting vulnerability operations. 
• Configure and enhance ServiceNow Vulnerability Response, ITSM, CMDB, Flow Designer, Integration Hub, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs. 
• Automate vulnerability assignment, remediation tracking, escalation, closure validation, and exception handling processes. 
• Build dashboards, reports, and metrics to provide visibility into vulnerability backlog, remediation SLA performance, aging, risk exposure, and operational trends. 
• Partner with Cybersecurity, Infrastructure, Application, Cloud, and Operations teams to streamline vulnerability management and remediation governance. 
• Support platform upgrades, release management, defect fixes, production support, documentation, and ServiceNow development best practices. 

Integration & Automation Scope 

• Integrate ServiceNow with vulnerability scanning, security, asset, and remediation systems using REST/SOAP APIs, MID Server, Integration Hub, imports, and scheduled synchronizations. 
• Support ingestion, normalization, deduplication, enrichment, and correlation of vulnerability data against CMDB and asset ownership information. 
• Create reusable automation patterns for notification, escalation, SLA breach prevention, remediation evidence capture, and closure workflows. 
• Work with tools such as Tenable, Qualys, Rapid7, Microsoft Defender, Prisma Cloud, or similar vulnerability/security platforms where applicable. 

Required Skills & Qualifications 

• 5+ years of hands-on ServiceNow development experience in enterprise environments. 
• Strong experience with ServiceNow ITSM, CMDB, Flow Designer, Integration Hub, Service Catalog, reports, dashboards, and custom application development. 
• Experience with ServiceNow Vulnerability Response or Security Operations is strongly preferred. 
• Proficiency in JavaScript, Glide APIs, REST APIs, SOAP web services, JSON, XML, and data integration patterns. 
• Understanding of vulnerability management lifecycle, CVSS scoring, risk-based prioritization, remediation SLAs, patch management, and exception workflows. 
• Ability to write clean, maintainable code and follow ServiceNow development, testing, deployment, and documentation standards. 
• Strong analytical, troubleshooting, communication, and stakeholder management skills

Key Skills

Education

Bachelor's degree