Description

Key Responsibilities:

• Design, develop, and implement ServiceNow ITOM solutions including Discovery, Service Mapping, and CMDB
• Configure and maintain ITOM Visibility modules to provide end-to-end infrastructure and service visibility
• Develop, customize, and troubleshoot Discovery Patterns for servers, databases, middleware, network devices, and cloud resources
• Create and maintain Service Mapping Patterns to discover application dependencies and business service topologies
• Implement and support Service Graph Connectors for integrating data from cloud providers, monitoring tools, and third-party systems
• Configure and manage CMDB governance using Identification and Reconciliation Engine (IRE)
• Perform CI reconciliation, normalization, and data quality improvements
• Develop custom probes, sensors, patterns, and integration workflows where required
• Design and maintain service maps for critical business applications
• Collaborate with infrastructure, cloud, application, and operations teams to ensure accurate service mapping
• Support cloud discovery for AWS, Azure, and hybrid environments
• Troubleshoot Discovery schedules, MID Servers, pattern execution failures, and service mapping issues
• Participate in CMDB health improvement initiatives and governance reviews
• Configure Event Management and integrate monitoring tools where applicable
• Create technical documentation, implementation guides, and knowledge transfer documents
• Support ServiceNow upgrades and platform enhancements

Key Skills

Education

Bachelor's degree