Description

• Design, develop, configure, and customize ServiceNow applications.
• Develop and maintain ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, and CSM.
• Work on Incident, Problem, Change, Request, and Knowledge Management.
• Develop Client Scripts, Business Rules, Script Includes, and UI Policies.
• Configure Service Catalog, Record Producers, and Catalog Items.
• Develop workflows and Flow Designer automation.
• Create and maintain ServiceNow integrations using REST and SOAP APIs.
• Work with IntegrationHub and MID Server configurations.
• Develop UI Pages, UI Actions, UI Macros, and Service Portal components.
• Customize forms, tables, views, and application modules.
• Implement access controls (ACLs) and role-based security.
• Troubleshoot platform issues and optimize application performance.
• Collaborate with business analysts, administrators, and technical teams.
• Participate in code reviews, testing, deployment, and production support.

Required Technical Skills

• Strong experience with ServiceNow platform development.
• Knowledge of JavaScript, HTML, CSS, and AngularJS.
• Experience with ITSM modules and Service Catalog.
• Hands-on experience with Business Rules, Client Scripts, and Script Includes.
• Knowledge of Flow Designer and Workflow Editor.
• Experience with REST API, SOAP API, and web services.
• Understanding of CMDB and Configuration Management.
• Experience with ServiceNow upgrades and application deployments.
• Knowledge of Agile/Scrum methodologies.
• Strong debugging and problem-solving skills

Key Skills

Education

Bachelor's degree