Description

You will configure and develop ServiceNow ITSM solutions, owning the full lifecycle from design and development to testing and deployment. This role requires deep technical expertise in ServiceNow platform architecture and strong software engineering fundamentals.

Responsibilities

• Configure ServiceNow ITSM applications including Incident, Problem, Change, and Knowledge Management.
• Develop custom software solutions using JavaScript, Jelly, XML, HTML, and CSS.
• Design and implement integrations using APIs, web services, and data imports/exports.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Execute unit, system integration, performance, and user acceptance testing.

Required Skills

• 5+ years of experience as a ServiceNow ITSM Developer.
• Strong proficiency in JavaScript, XML, HTML, and CSS.
• Hands-on experience with APIs, Web Services, Oracle, MySQL, and LDAP.
• Expertise in configuring Business Rules, UI Policies, UI Scripts, and complex workflows.
• Experience with Import Sets, Transform Maps, Update Sets, and solution migration.
• Solid understanding of ITSM and ITOM processes.
• Ability to create Record Producers, Catalog Items, and manage SLAs.

Preferred Skills

• ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA).
• Experience with Virtual Agent and Mobile App configuration.

Key Skills

Education

Any Gradute