Description

You will design, develop, and maintain enterprise-wide ServiceNow solutions to support organizational business goals.

Responsibilities

• Create and enhance Incident, Problem, Change, and Service Request Management modules, including Service Catalog and Knowledge Management.
• Design and develop solutions leveraging ITSM, HR, Discovery, CMDB, and ITOM modules using configuration and custom JavaScript.
• Maintain platform components including Forms, Reports, Views, Workflows, Groups, and Roles.
• Coordinate application and platform upgrades by developing complete test models.
• Lead discovery sessions with stakeholders to define processes and develop analytical dashboards and reports.
• Automate tasks and orchestrate workflows to support operational integrity.

Required Skills

• 5+ years of experience in IT Service Management Process, Design, and Administration.
• 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 3+ years of experience with HTML and JavaScript.
• 3+ years of experience with RESTful or SOAP web services.
• Proficiency with ServiceNow APIs, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPs.
• Experience with Single Sign-On (SSO) capabilities.
• Bachelor's degree in Information Systems, Business Administration, or a related field.

Preferred Skills

• ServiceNow Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
• ITIL Foundations Certification and Agile training or certification.
• Experience with Asset Management and ITBM.

Key Skills

Education

Bachelor's degree