Description

You will design, configure, and manage ServiceNow Platform and ITOM applications to support automated service health dashboards.

Responsibilities

• Code and develop customized Patterns, Probes, and Sensors for Discovery and Service Mapping.
• Build and validate new service maps and patterns to support event management capabilities.
• Design and deploy Service Mapping solutions for both on-premises and cloud resources.
• Manage Service Mapping infrastructure, including schedules, credentials, and MID Servers.
• Identify, investigate, and resolve Service Mapping issues and maintain governance processes.

Required Skills

• 5+ years of hands-on experience with ServiceNow ITOM implementations.
• Expertise in ServiceNow Service Mapping, including new/custom patterns and impact assessment rules.
• Deep understanding of CMDB architecture, including identification and classification rules.
• Strong knowledge of CMDB classes for Asset and Configuration, relationships, and dependencies.
• Experience with AWS, Azure, and Google Cloud APIs.
• Proficiency with Linux, Windows, and SQL commands for pattern development.
• Experience with Import Sets, Transform Maps, and external data source integration.
• Working knowledge of HTTP, TCP, SNMP, SOAP, and REST protocols.
• Ability to troubleshoot system credential requirements, permissions, and network connectivity.

Preferred Skills

• Familiarity with web application development for traversing layers in service map patterns.

Key Skills

Education

Any Graduate