Description

Responsibilities

• Design and implement Business Application Lifecycle Management (BALM) capabilities within ServiceNow, enabling end-to-end visibility of application portfolios.
• Configure and extend ServiceNow Enterprise Architecture modules (e.g., Application Portfolio Management, CMDB, ITBM/SPM) to support lifecycle tracking, rationalization, and governance.
• Define and maintain application lifecycle states, standards, and governance models aligned to enterprise architecture practices.
• Integrate ServiceNow with upstream and downstream systems to ensure accurate, real-time lifecycle data.
• Partner with enterprise architects, product teams, and business stakeholders to identify application rationalization opportunities and reduce technical debt.
• Develop dashboards and reporting to support decision-making on application health, cost, usage, and lifecycle stage.
• Drive automation of lifecycle workflows, including onboarding, assessment, modernization, and retirement processes.
• Ensure data quality, integrity, and consistency within the CMDB and application portfolio records.
• Contribute to platform scalability, performance optimization, and best practices across ServiceNow implementations

Experience Required

• 6+ years of experience in ServiceNow development or platform engineering Hands-on experience with ServiceNow Enterprise Architecture and/or Application Portfolio Management (APM) Strong expertise in Business Application Lifecycle Management (BALM) concepts, processes, and implementation.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs) and platform configuration Experience with front-end development (HTML, CSS, JavaScript frameworks such as React, Angular, or Vue).
• Solid understanding of application portfolio governance, lifecycle states, and rationalization methodologies Experience working with CMDB, data models, and service mapping.
• Ability to work cross-functionally with architecture, product, and engineering teams Strong problem-solving and analytical skills with attention to data accuracy and outcomes.
• Experience with front end technologies like JavaScript, Angular, Vue.js, CSS (Cascading Style Sheets), HTML and React and understanding of Data Modeling 

Experience Preferred

• ServiceNow certifications (e.g., CSA, CAD, APM, or Enterprise Architecture-related).
• Familiarity with UX/UI best practices to improve usability of ServiceNow applications and dashboards.
• Experience with API integrations, microservices, or cloud platforms (Azure, AWS, etc.) Exposure to Agile delivery models and product-centric operating models.

Education Required

• Bachelor's Degree

Key Skills

Education

Not specified