Description

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications based on business requirements.
• Work extensively on either the IRM or CSM module.
• Develop and maintain workflows, business rules, client scripts, UI policies, script includes, and integrations.
• Configure ServiceNow forms, tables, views, and access controls.
• Collaborate with business stakeholders, architects, and technical teams to gather requirements and deliver effective solutions.
• Develop and maintain integrations between ServiceNow and third-party applications using REST and SOAP APIs.
• Troubleshoot technical issues, perform root cause analysis, and optimize platform performance.
• Participate in application upgrades, enhancements, testing, deployments, and production support.
• Follow ServiceNow development best practices, coding standards, and security guidelines.
• Prepare technical documentation and support knowledge transfer activities.

Required Skills

• 10–12 years of relevant IT / ServiceNow development experience.
• Strong hands-on expertise in ServiceNow IRM or CSM.
• Experience with ServiceNow scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Knowledge of ServiceNow workflows, Flow Designer, and application configuration.
• Experience with REST / SOAP integrations and web services.
• Understanding of ServiceNow architecture, access controls, and platform security.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or relevant ServiceNow certifications.
• Relevant CIS certification in IRM or CSM.
• Experience with ServiceNow platform upgrades, deployments, and performance

Key Skills

Education

Bachelor's degree