Description

Key Responsibilities

• Develop and enhance a custom ServiceNow application supporting internal technology training operations.
• Build and maintain forms, workflows, business logic, and automation.
• Configure backend components including tables, ACLs, and application architecture.
• Create dynamic and conditional form experiences.
• Develop notifications and workflow automation using Flow Designer.
• Support integrations with DocuSign and Workday.
• Collaborate closely with business stakeholders and team members in an Agile environment.
• Troubleshoot issues and recommend process improvements.

Required Qualifications

• 2–5 years of ServiceNow development experience.
• Experience with App Engine Studio (AES).
• Experience building and managing ServiceNow Catalog items using Catalog Builder.
• Experience with Flow Designer.
• Strong understanding of ServiceNow application development, including:
  • Custom tables
  • ACLs
  • Forms
  • Business logic
  • Workflows
• Ability to work effectively within an Agile team environment.
• Strong communication, collaboration, and problem-solving skills.

Preferred Qualifications

• Experience with ServiceNow Workspaces.
• Experience with AI capabilities and ServiceNow SDKs/APIs (training can be provided).
• Customer Service Management (CSM) module experience.
• JavaScript development experience.

Desired Soft Skills
The hiring manager places a strong emphasis on personality, teamwork, and communication over deep technical specialization. Ideal candidates will demonstrate:

• Strong accountability and ownership.
• Responsiveness and reliability.
• Excellent communication skills.
• Team-first mentality and willingness to collaborate.
• Sound judgment and self-awareness.
• Ability to solve problems independently while knowing when to seek input from others.
• Positive attitude and adaptability in a fast-paced Agile environment

Key Skills

Education

Bachelor's degree