Description

Key Responsibilities
•            Develop, configure, and customize ServiceNow applications and modules.
•            Design and implement Service Catalog items, workflows, Flow Designer solutions, and automated business processes.
•            Configure and maintain Service Exchange services, service onboarding, and service lifecycle management.
•            Develop and support integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Server.
•            Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
•            Work with ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
•            Support CMDB, Asset Management, and Service Mapping initiatives.
•            Perform code reviews, unit testing, deployment, and production support activities.
•            Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
•            Follow ServiceNow development best practices and governance standards.

Required Skills
•            4–6 years of hands-on ServiceNow development experience.
•            Strong experience in Service Exchange and service onboarding processes.
•            Expertise in JavaScript, Glide APIs, and ServiceNow scripting.
•            Experience with Flow Designer, IntegrationHub, Service Catalog, and Service Portal.
•            Knowledge of REST/SOAP web services and third-party integrations.
•            Experience with ITSM modules and CMDB.
•            Understanding of Agile/Scrum methodologies.
•            Strong troubleshooting and problem-solving skills.

Preferred Qualifications
•            ServiceNow Certified System Administrator (CSA).
•            ServiceNow Certified Application Developer (CAD).
•            Knowledge of DevOps and CI/CD practices for ServiceNow deployments

Key Skills

Education

Bachelor's degree