Description

 Experience

• Minimum 5 years of hands-on ServiceNow development experience, with significant focus on IRM, GRC, and TPRM modules
• Demonstrated implementation experience with one or more of: Policy & Compliance Management, Risk Management, Audit Management, Third-Party Risk Management (Vendor Risk), or Business Continuity Management
• Proven track record working in Agile/Scrum environments, actively contributing to sprint ceremonies and story-level delivery
• Strong command of GRC frameworks (NIST, ISO 27001, SOC 2, COBIT, or equivalent)

 Technical Skills

• Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow scripting best practices
• Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and MID Server
• Working knowledge of ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, Now Assist or generative AI features, or equivalent AI/ML-enabled automation tools.
• Ability to design AI-enabled workflows with appropriate controls for data privacy, role-based access, auditability, explainability, testing, monitoring, and responsible AI governance.
• Familiarity with ACL design, role-based access control, and security best practices on the ServiceNow platform
• Configure solution UI, including Forms, Fields, Lists, Views, Workspaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals.
• Configure solution workflows, including Business Rules, Scheduled Jobs, Script Includes, Flows, Workflows, Notifications, Mail Scripts, and Events.
• Configure Users, Roles, Groups, and ACLs.
• Create, manage, and deploy Update Sets.
• Import data into GRC application tables.
• Execute functional component testing on GRC workflows.
• Create technical solution documentation

 Soft Skills

• Excellent verbal and written communication skills with demonstrated ability to engage stakeholders at all levels
• Ability to work onsite and collaborate effectively within a fast-paced, team-oriented environment
• Strong organizational skills with attention to detail in both delivery and documentation

 Preferred Qualifications

 The following are not mandatory but will be considered advantageous during profile evaluation: 

• ServiceNow Certified Implementation Specialist – Risk & Compliance (CIS-RC)
• ServiceNow Certified Implementation Specialist – Vendor Risk Management (VRM)
• ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Performance Analytics for GRC dashboards and KRI/KPI reporting
• Experience implementing AI or generative AI use cases for risk identification, control testing, evidence review, policy management, audit support, third-party risk workflows, or KRI/KPI analysis.
• Familiarity with responsible AI practices, prompt and model-output evaluation, human-in-the-loop review, AI governance, and AI risk management in regulated environments.
• Background in enterprise risk management, information security, or compliance domains
• Prior experience supporting regulated industries such as financial services, healthcare, or government

Key Skills

Education

Any Gradute