Description

You will develop and maintain ServiceNow features with a focus on user experience and platform usability.

This role is on-site.

Responsibilities

• Design and implement solutions using ServiceNow best practices and out-of-the-box capabilities.
• Build and enhance enterprise integrations using MID Server, REST/SOAP APIs, and Integration Hub spokes.
• Develop and enhance ITSM processes to support scalable workflows.
• Execute the full SDLC from development through QA, UAT, and production releases.
• Reduce technical debt and support platform modernization and new capability adoption.

Required Skills

• 5+ years of experience in ServiceNow development.
• Strong scripting experience with Glide API, Server and client scripts, Business rules, and UI policies/actions.
• ServiceNow Certified System Administrator (CSA) certification.
• Experience developing solutions across ITSM modules.
• Proficiency with Flow Designer.
• Experience working within an Agile framework and collaborating with Product Owners.
• Ability to support production release windows, typically Thursday nights 1:00–4:00 AM ET.

Preferred Skills

• Exposure to CMDB, CSDM alignment, Discovery, service mapping, SecOps, ITOM, or CSM.
• Experience with UX technologies including Service Portal, UI Builder, Agent Workspace, or Mobile.
• Knowledge of security concepts such as ACLs.

Key Skills

Education

Any Gradute