Description

• Lead the design, development, and deployment of advanced solutions on the ServiceNow platform, emphasizing Software Asset Management (SAM) and seamless SaaS integrations.
• Customize ServiceNow applications by developing workflows, business rules, client scripts, UI policies, and robust data integrations to address complex business requirements.
• Work closely with business analysts and cross-functional stakeholders to gather, analyze, and translate requirements into scalable technical solutions.
• Drive continuous improvement of ServiceNow functionalities, ensuring optimal performance, reliability, and scalability across all modules.
• Oversee the end-to-end implementation of the ServiceNow SAM module, including discovery, normalization, reconciliation, compliance, and optimization processes.
• Configure and manage SAM features to monitor software usage, license compliance, entitlements, contracts, and procurement workflows.
• Integrate SAM data with ITSM/ITOM modules to enable comprehensive asset lifecycle management and reporting.
• Develop and maintain dashboards and analytics to deliver actionable insights on software inventory, usage trends, and compliance status.
• Collaborate with procurement, compliance, and IT teams to ensure asset management strategies align with organizational policies and objectives.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• 5+ years of hands-on experience with ServiceNow development, including SAM, ITSM, and ITOM modules.
• Proficiency in JavaScript, Glide scripting, and ServiceNow development tools (Studio, Flow Designer, etc.).
• Strong knowledge of software asset management best practices, licensing models, and SaaS integrations.
• Experience developing and customizing ServiceNow workflows, business rules, UI policies, and client scripts.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple projects, prioritize tasks, and work collaboratively in a fast-paced environment.
• ServiceNow Certified Application Developer or ServiceNow SAM Specialist certification strongly preferred

Key Skills

Education

Bachelor's or Master's degrees