Description

You will design, develop, customize, and support ServiceNow applications and modules across ITSM and CSM domains.

This role is hybrid.

Responsibilities

• Design and build ServiceNow modules including Incident, Problem, Change, Service Catalog, and Portal.
• Implement workflows, business rules, client scripts, UI actions, policies, and access controls.
• Integrate ServiceNow with third-party systems using REST and SOAP APIs and scripted web services.
• Perform platform upgrades, instance maintenance, health checks, and troubleshooting to ensure stability.
• Collaborate with stakeholders to gather requirements, support solution design, and conduct UAT testing.

Required Skills

• Minimum 2 years of hands-on experience in ServiceNow configuration and development.
• Proficiency in JavaScript, Glide scripting, HTML, CSS, and AngularJS.
• Experience with ServiceNow ITSM and CSM modules, including Service Catalog, CMDB, reporting, and dashboards.
• Working knowledge of REST and SOAP APIs for integrations.
• Understanding of ITIL processes.
• Strong problem-solving and stakeholder management capabilities.

Key Skills

Education

Any Graduate