Description

You will lead the implementation and administration of ServiceNow CSDM, Service Mapping, and Customer Service Management solutions.

Responsibilities

• Implement CSDM/CMDB solutions from scratch, including foundation data gathering and functional documentation.
• Configure ServiceNow Discovery to identify infrastructure and establish CSDM best practices.
• Manage Service Mapping administration to map defined business services into the tool.
• Validate discovery schedules and integrations using MID servers deployed in Azure.
• Monitor the ECC queue and migrate CIs from on-prem to Azure-deployed MID servers.

Required Skills

• 5+ years of functional and implementation experience in Customer Service Management (CSM) and Field Service Management (FSM).
• Deep knowledge of ServiceNow CMDB and platform table structures.
• Proficiency in JavaScript for creating Business Rules, Client Scripts, UI Policies, UI Actions, and workflows.
• Experience creating customized widgets in the Service Portal.
• Experience with data import/export of configuration and asset data.
• Working knowledge of Web Services, including XML, HTML, and REST.
• Proven track record of implementing CSDM/CMDB frameworks and ITIL processes.

Preferred Skills

• ITIL certification.
• ServiceNow CIS - CSM certification.
• ServiceNow CIS - FSM certification.

Key Skills

Education

ANY GRADUATE