Description

Senior L2 ServiceNow engineer providing development expertise and support for ITSM modules. You will manage incident and problem management processes, ensuring timely resolution and root cause identification. You maintain production and non-production instances, reviewing code and configuration changes before deployment. You lead and mentor a team of ServiceNow engineers through technical guidance. You analyze and fix ServiceNow issues specifically within ITSM modules.

Responsibilities

• Manage incident and problem management processes for timely resolution.
• Maintain production and non-production ServiceNow instances.
• Review code and configuration changes prior to production deployment.
• Lead and mentor a team of ServiceNow engineers.
• Analyze and resolve ServiceNow issues within ITSM modules.

Required Skills

• 10+ years of professional experience in IT environments.
• Extensive development expertise in ServiceNow ITSM modules.
• Proven track record in L2 support engagements and production instance maintenance.
• In-depth knowledge of ServiceNow platform administration, configuration, customization, upgrades, and patching.
• Experience with ServiceNow integrations and migration projects.
• Solid understanding of ITIL processes and Agile project methodologies.
• Ability to work with VPs, Directors, and senior stakeholders.

Preferred Skills

• Availability for occasional late and weekend shifts.
• Bachelor's Degree.

Key Skills

Education

Bachelor's Degree