Description

You will develop and implement ServiceNow solutions to enhance IT service management and security incident response capabilities.

This role is on-site.

Responsibilities

• Develop and customize the Security Incident Response module to automate the security incident lifecycle.
• Design and implement automated workflows for incident escalation, investigation, and resolution.
• Integrate Security Incident Response with Incident Management, Change Management, and Vulnerability Management modules.
• Create and manage Service Catalog items for security services and incident reporting.
• Generate reports and dashboards to track security incident trends and response metrics.

Required Skills

• 5+ years of experience in ServiceNow development and administration.
• Proven experience with the Security Incident Response module.
• Solid experience with API integrations and web services.
• Proficiency in JavaScript, HTML, and CSS.
• Working knowledge of NIST and CIS cybersecurity frameworks.
• Experience integrating ServiceNow with third-party applications.
• Bachelor’s degree or any graduate degree in Computer Science, IT, or a related field.

Preferred Skills

• ServiceNow CSA, CAD, or CIS-SIR certifications.
• Knowledge of Vulnerability Response (VRM) and Vulnerability Management.

Key Skills

Education

Any Graduate